3-1-1 Press 9 for english

I’m unsure if anyone else is having issues as an English speaking person attempting to contact 3-1-1 in Gatineau, however, it won’t allow me to talk to anyone in English. You call 3-1-1 it does its spiel in French and then says “For service in English please press 9”. I then press 9 and nothing happens. It goes quiet for a second, and then it reiterates its whole speech again in French. I’m attempting to reach 3-1-1 because there’s an issue but it doesn’t govern 9-1-1.